Argent Australia Warranty Information

Download Warranty Statement

Thank you for your interest in the products manufactured by Argent Australia Pty Ltd (‘Argent’), the brands that Argent represents, supplied in Australia.  Warranty information for the following brands is contained within this document. 

Warranty information contained within this document includes: 

AUSTRALIAN WARRANTY

Argent Australia Pty Ltd (‘Argent’) warrants that the following products manufactured by Argent, the brands that Argent represents, and supplied in Australia by Argent or an authorised Argent supplier will be free from defects in materials and workmanship for the following periods (see Warranty Periods) from the date of purchase.

Argent will rectify free of charge for parts and labor any fault due to a defect in materials or workmanship appearing within the applicable warranty period subject to the following Warranty Conditions.  Labor exclusions apply to selected items.

The benefits offered by this warranty are in addition to your rights and remedies under the Australian Consumer Law.  Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

HOW TO MAKE A WARRANTY CLAIM

To claim under this warranty:

  • contact either Argent or the authorised Argent supplier from whom the product was purchased (‘the Supplier’);
  • provide proof of purchase (such as a copy of the purchase receipt) at, or prior to, the inspection of the product by Argent or the Supplier;
  • provide to Argent or the Supplier all known relevant details of the model, finish and nature of the problem to assist with the identification and rectification of any fault;
  • make an arrangement with Argent or the Supplier to have the product inspected at the location where the product was delivered or installed, or to have the product returned to the place of purchase for inspection by Argent or the Supplier, during the warranty period.

Argent provides service calls within metropolitan regions and also within the normal operating areas of the nearest authorised Argent supplier, using Argent or its nominated Service Agent.  This service is conditional on being provided during normal working hours of Argent or its nominated Service Agent.  Where service calls are unavailable then arrangements for repair or replacement of product will be at the discretion of Argent.  Argent reserve the right to request return of faulty products for inspection.  Argent reserves the sole right to determine whether a product contains any defects in materials or workmanship covered by this warranty.

WARRANTY CONDITIONS

COSTS

Argent will bear any expenses incurred for claims under this warranty, excluding:

  • any costs incurred by Argent or its nominated Service Agent (including the cost of any service call) due to you incorrectly identifying the product or nature of the problem or being absent for a mutually agreed appointment;
  • any and all travel costs and expenses incurred or charged by Argent or its nominated Service Agent in connection with any inspection of the product outside metropolitan areas or outside the normal operating areas of the nearest authorised Argent Supplier.

Any claim for expenses incurred in making a claim under this warranty should be sent to Argent in writing (see Contacts).

EXCLUSIONS

This warranty is for normal domestic and commercial use only and does not cover:

  • any defect or injury caused by or resulting from misuse, abuse or neglect, accidental damage, improper installation or other alterations or modifications which affect the reliability or performance of the product not attributable to a defect in materials or workmanship;
  • any defects or injury caused by or resulting from products installed in a way that was contrary to the manufacturer’s requirements or guidelines, installation or maintenance terms, or any applicable national, state or local Standards, or regulatory requirements;
  • damage to finishes by epoxies, adhesives or sealants;
  • the effects of poor water quality or chemicals which will affect the longevity of the product;
  • defects or injury caused by or resulting from installation of product in situations outside of the Australian Standards for plumbing installation;
  • any defect or injury caused by an act, default or omission of, or any representation made by, any person other than Argent or an employee or agent of Argent;
  • any damage or loss to products caused during transit for service, where that transit has not been arranged by Argent or one of its authorised agents;
  • installation or tiling costs incurred after the installation of products containing obvious or visible manufacturing faults;
  • any remote controls supplied with the product if it is found the remote control has been exposed to extended periods of time under water;
  • the surface finish of any product used outdoors beyond a period of 12 months.

WARRANTY PERIODS

Click on a brand title to reveal more detailed information

VILLEROY & BOCH

Sanitaryware

Warranty Parts

Warranty Labour

Ceramic Toilets and Basins

5 years

2 years

Toilet Seats and Seat Hinges

10 years

Nil

Toilet Flushing Mechanisms (excluding seals & washers)

3 years

1 year

Toilet Seals and Washers

1 year

Nil

Basin Wastes purchased before 1 April 2019

5 years

Nil

Basin Wastes purchased after 1 April 2019

3 years

Nil

Flushing

Warranty Parts

Warranty Labour

In Wall Cistern Tanks

15 years

2 years

In Wall Cistern Flushing Mechanisms

5 years

1 year

In Wall Cistern Seals and Washers

1 year

Nil

Flushplates

5 years

Nil

Tapware & Showers (purchased before 10 April 2019)

Warranty Parts

Warranty Labour

Mixer Tapware

5 years

5 years

Showers (Excluding Hoses and Handpieces)

5 years

5 years

Shower Hoses and Handpieces

5 years

Nil

Replacement Parts

1 year

Nil

Tapware & Showers (purchased after 10 April 2019)

Warranty Parts

Warranty Labour

Mixer Tapware

15 years

2 years

Showers (Excluding Hoses and Handpieces)

15 years

Nil

Shower Hoses and Handpieces

2 years

Nil

Replacement Parts

1 year

Nil

Baths

Warranty Parts

Warranty Labour

Quaryl Baths

10 years

10 years

Bath Wastes, Overflows and Integrated Bath Fillers purchased before 1 April 2019

5 years

Nil

Bath Wastes, Overflows and Integrated Bath Fillers purchased after 1 April 2019

3 years

Nil

Whirlpool Bath Shells

10 years

10 years

Whirlpool Systems

1 year

1 year

Furniture

Warranty Parts

Warranty Labour

Cabinets

10 years

1 year

Hinges, Runners and Handles

1 year

Nil

Sinks

Warranty Parts

Warranty Labour

Ceramic Sinks

5 years

2 years

Sink Wastes purchased before 1 April 2019

5 years

Nil

Sink Wastes purchased after 1 April 2019

3 years

Nil

Sink Accessories

1 year

Nil

BETTE

Baths

Warranty Parts

Warranty Labour

Steel Baths

30 years

2 years

Whirlpool Bath and Spa Shells

30 years

2 years

Whirlpool and Spa Systems

1 year

1 year

Bath Wastes, Overflows and Integrated Bath Fillers purchased before 1 April 2019

5 years

Nil

Bath Wastes, Overflows and Integrated Bath Fillers purchased after 1 April 2019

3 years

Nil

Shower Trays

Warranty Parts

Warranty Labour

Steel Shower Trays

30 years

2 years

Basins

Warranty Parts

Warranty Labour

Steel Basins

30 years

2 years

HANSA

FROM 1 AUGUST 2016 (Contact Argent for Warranty Periods prior to 1 August 2016).

Tapware & Showers

Warranty Parts

Warranty Labour

Tapware (Manufacturer warranty)

2 years (5 years for cartridges)

2 years

Tapware (Extended Argent warranty against manufacturer faults)

Further 10 years for cartridges

Nil

Showers (Manufacturer warranty)

5 years

2 years

Showers (Extended Argent warranty on chrome finish against manufacturer faults)

10 years

Nil

Replacement Parts

1 year

Nil

REGINOX

Sinks

Warranty Parts

Warranty Labour

Stainless Steel Sinks

Lifetime

1 year

Regi-Granite Sinks

15 years

1 year

Regi-Colour Finish

5 years

1 year

Sink Wastes purchased before 1 April 2019

Nil

Nil

Sink Wastes purchased after 1 April 2019

3 years

Nil

Sink Accessories

1 year

Nil

SCHELL

Specialised Commercial Products

Warranty Parts

Warranty Labour

Tapware

2 years

2 years

Flushvalves

2 years

2 years

Replacement Parts

1 year

Nil

POMD’OR

Accessories

Warranty Parts

Warranty Labour

Bathroom Accessories

10 years

Nil

ARGENT

Sanitaryware

Warranty Parts

Warranty Labour

Ceramic Toilets and Basins

5 years

5 years

Toilet Seats and Seat Hinges

2 years

Nil

Toilet Flushing Mechanisms

3 years

1 year

Toilet Seals and Washers

1 year

Nil

Basin Wastes and Traps

3 years

Nil

Flushing

Warranty Parts

Warranty Labour

In Wall Cistern Tanks

15 years

2 years

In Wall Cistern Flushing Mechanisms

5 years

1 year

In Wall Cistern Seals and Washers

1 year

Nil

Flushplates

5 years

Nil

Tapware & Showers

Warranty Parts

Warranty Labour

Mixer Tapware

15 years

5 years

Three piece Tapware and Spouts

3 years

1 year

Ozone Tapware

1 year

1 year

Showers

15 years

5 years

Replacement Parts

1 year

Nil

Accessories

Warranty Parts

Warranty Labour

Bathroom Accessories

5 years

Nil

Heated Towel Rails

5 years

Nil

Mirrors

1 year

Nil

Baths

Warranty Parts

Warranty Labour

Acrylic Baths

10 years

Nil

Bath Wastes, Overflows and Integrated Bath Fillers

3 years

Nil

Furniture

Warranty Parts

Warranty Labour

Cabinets

5 years

1 year

Stone Tops

1 year

1 year

Hinges, Runners and Handles

1 year

Nil

Sinks

Warranty Parts

Warranty Labour

Stainless Steel Sinks

Lifetime

1 year

Sink Wastes purchased before 1 April 2019

Nil

Nil

Sink Wastes purchased after 1 April 2019

3 years

Nil

Sink Accessories

1 year

Nil

 

CONTACTS

For further warranty details for Argent and the brands distributed by Argent, contact Customer Central.

Customer Central
Argent Australia Pty Ltd
Level 1, 22 Arthur St (PO Box 2093)
Fortitude Valley QLD  4006
1300 364 748
support@customer-central.com.au

 

Brands distributed by Argent Australia Pty Ltd in Australia.

Villeroy & Boch AG
D-66693 Mettlach
Germany
+49 (0) 6864 81-0
info.b@villeroy-boch.com

Bette GmbH & Co. KG
Heinrich-Bette-Str. 1
D-33129 Delbrück
Germany
+49 (0) 5250 511-0
info@bette.de

Hansa Armaturen GmbH
Sigmaringer Strasse 107
D-70567 Stuttgart
Germany
+49 (0) 711 1614 888
customer-service@hansa.de

Reginox
Noordermorssingel 2
7461 JN Rijssen
Holland
+31 (0) 548 53 56 35
sales@reginox.com

Schell GmbH & Co. KG
Armaturentechnologie
Raiffeinstrape 31
5746201pe
Germany
+49 2760 892-0

Pomd’or (Industrias Cosmic)
Cerdanya 2, Pol. Industrial La Borda
08140 Caldes De Montbui, Barcelona
Spain
+34 (0) 938 654 277
info@pomdor.com